Harry Brumpton / Bloomberg:

The Commonwealth Bank of Australia says generative AI tools have helped it lower frauds by 30% and reduce call center customer wait times by 40% in 2024  —  - Customer scam losses at Commonwealth Bank cut in half  — CEO Matt Comyn says many more AI use cases in development

Harry Brumpton / Bloomberg:

The Commonwealth Bank of Australia says generative AI tools have helped it lower frauds by 30% and reduce call center customer wait times by 40% in 2024  —  - Customer scam losses at Commonwealth Bank cut in half  — CEO Matt Comyn says many more AI use cases in development

Source: TechMeme
Source Link: http://www.techmeme.com/241130/p2#a241130p2