Aidin Vaziri / San Francisco Chronicle:

Marc Benioff says Salesforce has cut its support staff from 9,000 to ~5,000 in the past year after deploying AI agents to handle a growing share of its work  —  Salesforce has cut 4,000 customer support roles this year after deploying artificial intelligence agents to handle a growing share …

Aidin Vaziri / San Francisco Chronicle:

Marc Benioff says Salesforce has cut its support staff from 9,000 to ~5,000 in the past year after deploying AI agents to handle a growing share of its work  —  Salesforce has cut 4,000 customer support roles this year after deploying artificial intelligence agents to handle a growing share …

Source: TechMeme
Source Link: http://www.techmeme.com/250902/p2#a250902p2