Security researchers have demonstrated how vulnerabilities in AI-powered customer service agents can be exploited to bypass identity checks, expose sensitive customer data, exfiltrate one-time passwords (OTPs), and trigger unauthorized account actions. These findings underscore that the risks go beyond prompt injection; they also stem from flawed integrations among email, authentication, backend APIs, knowledge bases, and […]

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Source: gbHackers
Source Link: https://gbhackers.com/ai-customer-service-agents-can-be-hacked/