Alex Kantrowitz / Big Technology:

Klarna CEO says its AI agent now handles two-thirds of customer service chats, an equivalent of 800 jobs, but Klarna is hiring workers for higher-end chats  —  Headlines announcing Klarna's AI pullback were wrong, its CEO says.  Instead of retreating, it's handing more tasks to the bots.

Alex Kantrowitz / Big Technology:

Klarna CEO says its AI agent now handles two-thirds of customer service chats, an equivalent of 800 jobs, but Klarna is hiring workers for higher-end chats  —  Headlines announcing Klarna's AI pullback were wrong, its CEO says.  Instead of retreating, it's handing more tasks to the bots.

Source: TechMeme
Source Link: http://www.techmeme.com/250516/p17#a250516p17